From our family to yours
If you are unable to see the message below, click here to view.
British Airways
Engineer touching aircraft wheel.

Dear Mrs Gerber,

For only the second time in our 100-year history, (the first being during the Second World War), the majority of our British Airways aircraft have now touched down in London, leaving just a small fleet flying to bring people home to their loved ones and to deliver critical supplies to countries and people in need.

As borders continue to close and the world comes to a temporary standstill, we wanted to extend our heartfelt thanks to you for your incredible support of British Airways and our crews, and to send our warmest thoughts to you and to those who may be suffering at the hands of this unexpected crisis.

As difficult as it has been for our teams and our customers, we stand together. Our business stands on strong foundations. At its heart are many thousands of colleagues who care passionately about the airline, Britain and the nations and customers we serve.

An incredible new global community has emerged from the situation we find ourselves in and that is something for us all to feel proud of. Hundreds of thousands of people have volunteered their services to help organisations around the world, so too have many of our own people, and for that we are proud and grateful. While many of our aircraft remain on the ground, we will take inspiration from the heroes who are working on the front line and we will continue to serve Britain as best we can.

Sadly, we know that now is not the time to travel. We don’t know when it will be, but we do know that when our aircraft are cleared for take-off once again, it will be epic. Families will be reunited, the wheels of industry will start turning again and when they do, we’ll be ready, to fly and to serve.

Until then, from our family to yours, thank you and we wish you well.

Thank you,

Alex Cruz
Chairman and CEO, British Airways
Oneworld logo
Terms and conditions

This email was sent to You have received this email because you have opted to receive marketing emails from the British Airways Group. If you no longer wish to receive marketing emails, please contact us and ensure you submit, the email address you signed up with. Please allow 10 days for all requests to be actioned.

Clicking through to from this email will allow us to track your use of our website and enable us to show content and offers of most interest to you. If you would prefer this not to happen, please go to through your web browser. We never share this information with third parties. For more information, please refer to our privacy policy.

If you have any questions please contact us.

British Airways Plc registered office: Waterside, Speedbird Way, Harmondsworth, UB7 0GB. Registered in England: 1777777.

This email is intended solely for the addressee(s) and the information it contains is confidential. If you are not the intended recipient, (a) please delete this email and inform the sender as soon as possible, and (b) any copying distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.
British Airways
Email Web View